RingCentral Unveils Advanced Business Messaging, AI-Powered Engagement, and Phone Innovations

RingCentral's innovations include RCS, branded messaging, international SMS, additions to AI Receptionist, and Customer Engagement Bundle for Microsoft Teams.

3CLogic Expands Voice AI Hub

3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations.

Gryphon AI Unveils 1H 2026 Strategic Product Launch

Gryphon's latest product launch updates Gryphon ONE with capabilities to govern every customer interaction.

Khoros Launches Iris AI

Khoros' Iris AI carries brand messaging and customer context across channels.

SugarCRM Unveils New Brand Identity as SugarAI

SugarCRM rebrands with a focus on using AI for proactive sales guidance.

Qlik Partners with ServiceNow

Partnership combines ServiceNow Workflow Data Fabric with broader, governed enterprise context.

Airship Expands Its AI Agent Fleet

Airship expands and enhances its AI Agent Fleet to optimize campaigns and cross-channel experiences.

Liferay Introduces Headless CMS

Liferay's Headless CMS centralizes content, delivers in-context analytics, and enables delivery across channels.

voAIce Launches OliviaAI

voAIce's OliviaAI is an autonomous AI platform for email, leads, and phone calls for automotive and RV dealerships.

Qualtrics Adds to the Customer Experience Suite

Qualtrics' new omnichannel capabilities accelerate time to value; automated text analytics enable deep customer understanding; and Experience Agents take the right action in the moment.

8x8 Expands General Availability of 8x8 Engage

8x8 Engage is now available to all channel partners and customers globally. (Featured on SmartCustomerService.com.)

8x8 Launches Platform-Wide Upgrade

8x8's latest updates helps companies streamline operations, cut handling times, and improve workforce management. (Featured on SmartCustomerService.com.)

CX Administration Software to Reach $18.2 Billion by 2033

Market Research Intellect eyes a customer experience administration software market fueled by digital CX transformation and AI integration. (Featured on SmartCustomerService.com.)

Ada Launches Unified Reasoning Engine

Ada's Unified Reasoning Engine is a single intelligence layer to power agentic customer experiences in any channel.

Cisco Launches Webex Contact Center for ServiceNow

Cisco partners with ServiceNow to deliver a cloud-native contact center solution for ServiceNow CSM, CRM, and ITSM environments. (Featured on SmartCustomerService.com.)

8x8 Expands Secure Pay Globally

8x8 Secure Pay empowers organizations with automation, conversational AI, and secure payment tools. (Featured on SmartCustomerService.com.)

Dialpad Partners with TD Synnex

Partnership expands Dialpad's AI-first communications platform to TD SYNNEX's global network of technology partners. (Featured on SmartCustomerService.com.)

Kustomer Introduces AI Assistants

AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior. (Featured on SmartCustomerService.com.)

8x8 Adds AI, Omnichannel Enhancements

New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently.

Sendbird Launches Delight.ai

Delight.ai is Sendbird's branded AI concierge built on long-term memory.