RingCentral Unveils Advanced Business Messaging, AI-Powered Engagement, and Phone Innovations

RingCentral's innovations include RCS, branded messaging, international SMS, additions to AI Receptionist, and Customer Engagement Bundle for Microsoft Teams.

Superagent AI Launches Superagent 2.0

Superagent 2.0 integrates telephony, SMS, email, and AI agents.

First Orion Introduces SIP Redirect Call Authentication Integration

First Orion's route-based call authentication expands trusted, branded calling across company and carrier environments.

3CLogic Expands Voice AI Hub

3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations.

Yelp Launches the New Yelp Assistant in Spring Release

The new AI-powered Yelp Assistant works across every category on Yelp and helps consumers book, order, and schedule in one conversation.

Gupshup Launches Superagent

Gupshup Superagent is an autonomous AI agent for customer conversations across channels at scale.

Khoros Launches Iris AI

Khoros' Iris AI carries brand messaging and customer context across channels.

Airship Expands Its AI Agent Fleet

Airship expands and enhances its AI Agent Fleet to optimize campaigns and cross-channel experiences.

LiveRamp Extends Partnership with Unity

Partnership will make LiveRamp's RampID available across Unity Exchange.

SurveyMonkey Launches Automated SMS Survey Invites Directly from Salesforce 

Salesforce users can now automatically send personalized SurveyMonkey text message survey invites.

Invoca Launches AI Voice Agents

With Invoca AI Agents, marketers can engage, qualify, and convert high-intent buyers through AI-powered conversations across every channel.

Solutions by Text Embeds FinText into Salesforce Marketing Cloud

SBT's Salesforce integration lets Marketing Cloud users deliver compliant SMS, MMS, and RCS messaging from within Journey Builder.

Donna Integrates with SAP Sales and Service Cloud

integrating with SAP Sales and Service Cloud, Donna enables SAP CX field sales teams with an intelligent, voice-first, and multi-modal assistant.

Splitit Launches Splitit Go, Extending Card-Linked Installments to Field Sales

Splitit Go enables home services, healthcare, automotive, specialty retail, and professional services to offer payment installments during face-to-face sales.

Ringover Launches Ask Empower 2.0

Ringover's Ask Empower 2.0 AI assistant now features native conversational AI capability, from individual call transcript analysis to analyzing all historical and omnichannel conversations. (Featured on SmartCustomerService.com.)

Televox Partners with Twilio to Expand RCS

Partnership between Televox and Twilio enables healthcare and other regulated industries to move from notifications to trusted, two-way digital conversations.

Vonage and C3 AI Partner on Field Services Solution

Joint solution combines autonomous and assisted AI with Vonage communications and network APIs for mobile workforces.

TransUnion to Acquire Mobile Division of RealNetworks

Acquisition strengthens TransUnion's communications solutions portfolio and expands fraud prevention capabilities.

PracticeQ Launches Engage

PracticeQ's Engage helps medical providers eliminate no-shows with automated reminders and patient messaging.

8x8 Expands Secure Pay Globally

8x8 Secure Pay empowers organizations with automation, conversational AI, and secure payment tools. (Featured on SmartCustomerService.com.)