It's not conjecture or hyperbole; QR codes truly are back, and this time around they might have actually have staying power.
Leonard Klie //
01 May 2026
A clothing and accessories firm gets a boost from an AI-powered CX platform.
Nancy Jamison //
27 Apr 2026
Customers will judge the interaction in front of them.
Ian Jacobs //
17 Apr 2026
Contact center-as-a-service solutions remain a core platform, but their roles are evolving
Donna Fluss //
14 Apr 2026